At Application GF, we prioritize a seamless ordering experience, secure payment options, and prompt delivery. Here's an overview of our ordering process, payment methods, delivery times, and customer service.
Order Process
To place an order, follow these steps:
- Select Your Product: Browse our website and choose the product you'd like to purchase.
- Click 'Order': This takes you to our secure checkout system.
- Enter Your Details: Provide your contact information, ensuring your email address is correct, as this is how we deliver your product.
- Choose Your Payment Method: We support Shopify Payments for secure and reliable transactions.
- Confirm Your Order: Before placing an order, you must agree to our General Terms & Conditions and Additional Terms for Digital Delivery.
- Secure Payment: Once you click 'Place your order,' you will be redirected to Shopify Payments for secure payment processing.
Secure Payment
We use Shopify Payments to handle secure online transactions. Shopify Payments is a licensed Payment Service Provider (PSP), ensuring compliance with high-security standards. We accept the following payment methods through Shopify:
- Credit Card: Visa, MasterCard, American Express
- Debit Card: Major debit cards
Note: Payment through Shopify is secure and instantaneous, allowing us to process orders quickly.
Delivery
We deliver your product digitally via email or through your account on our website. After purchasing, you will receive an email with your unique license code and detailed instructions for downloading and installing the software.
Delivery Timeframes
- Immediate Download: In most cases, you will receive your product within seconds after completing the purchase.
- Within 24 Hours: Certain products may require additional processing or may be out of stock. In such cases, we'll inform you about the expected delivery time.
Product Activation
To activate your software, use the unique license code provided. You can register your license on the manufacturer's official activation page. If you need assistance, contact our customer service team.
Complaints Handling
If you have a complaint or a problem with your order, please contact our customer service team:
- Email: contact@applicationgf.shop
- Phone: +447341755580
- Regular Mail: Application GF, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United Kingdom
We aim to respond to complaints within 14 days. If we need more time, we will inform you. If you're not satisfied with our resolution, you can contact the Webshop Keurmerk Foundation for mediation. If mediation doesn't resolve the issue, you can escalate to the Disputes Committee (SGC).
Contact Us
For any questions or assistance with your order, payment, or delivery, please contact us:
- Email: contact@applicationgf.shop
- Phone: +447341755580
- Regular Mail: Application GF, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United Kingdom